PALS is the Patient Advice and Liason Service. It has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
In particular, PALS will:
- Provide you with information about the NHS and help you with any other health-related enquiry
- Help resolve concerns or problems when you are using the NHS
- Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
- Provide you with information and help introduce you to agencies and support groups outside the NHS
- Inform you about how you can get more involved in your own healthcare and the NHS locally
Telephone
01992 566122 or 01992 566123 (office hours 9:00am-5:00pm, confidential voicemail available out of hours)
Contact your provider directly
The Hospitals Trust you visit have their own PALS and Complaints teams who you can contact regarding their services.
Princess Alexandra Hospital PALS team: Click here
Address:
The Patient Experience Team: PALS, Building 4, Spencer Close, St. Margaret's Hospital, The Plain, Epping, CM16 6TN
Telephone:
01992 566122/3, Freephone 0800 7833396