Bills and payments
Call us anytime on 0800 443311 (or 0330 123 3311* from a mobile) to:
- pay your bill
- check your current call charges/balance
- change or set up a Direct Debit
- tell us you've paid your bill
- ask for more time to pay
Complaints
Call usMonday to Friday 8am to 8pm
Saturday and Sunday 9am to 6pm
Please have your account number ready (it's on your bill)
From a landline: 0800 800 150
From a mobile: 0330 123 4150*
Moving your BT line to a new home
Call usMonday to Friday 8am to 8pm
Weekends 9am to 6pm
Please have your account number ready (it’s on your bill)
From a landline: 0800 800 150
From a mobile: 0330 1234 150*
Reporting a fault
Call us7am to 11pm, 7 days a week (and automated system outside these hours)
From a landline: 0800 800 151
From a mobile: 0330 123 4151*