Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. We do this by giving advice, information and advocacy to people in housing need, and by campaigning for lasting political change to end the housing crisis for good.
Housing advice helpline
Our free housing advice helpline on 0808 800 4444 is open, from 8am to 8pm Monday to Friday and 8am to 5pm on Saturday and Sunday. Last year, we answered 59,949 calls on a wide range of subjects, from problems with your landlord to finding a place to sleep and handling mortgage arrears.
Shelter advice centres
Shelter has a national network of 27 local advice centres offering expert information, advice and advocacy. Our advisers let people know what their rights are and explain their housing options. Advisers can also help clients negotiate with councils, landlords and lenders.
We also recognise that one problem can lead to another, so many of our local advice centres can help with:
- disability and/or care needs
- debt problems
- welfare benefits
About the Children's Service
Shelter's Children's Service identifies new ways of preventing child homelessness and delivers practical pilot projects to support children and young people who experience homelessness, enabling them to achieve better outcomes.
Tens of thousands of children in Britain are homeless. Growing up without a permanent home shatters their health, education and wellbeing. Homelessness leads to chronic insecurity, poor health, families at breaking point, and forces children to grow up on the edge of society: anxious, depressed and often out of school.
Address:
88 Old Street, London, EC1V 9HU
Telephone:
0808 800 4444 or emergency contact: 0808 1644 660